Unlocking the Secrets of Customer Service: 5 Essential Principles to Save You Money and Get What You Want
As a former customer service representative, I’ve learned that getting what you want from a company isn’t just about being polite and friendly. It’s about being prepared, knowing what you want, and understanding the inner workings of customer service. My journey began in high school, working in customer service, and later transitioning to non-profit work. However, it was a temp agency placement at a health insurance company that taught me the most about how to navigate customer service to get what I want.
The Power of Preparation
Being prepared is key to getting what you want from customer service. Keep a record of your purchases, including receipts and product registrations. This will save you time and potentially money in the long run. Having your order, reference, or item number handy can also speed up the process and get you better results.
Timing is Everything
Don’t wait until it’s too late to contact the company about an issue. The sooner you reach out, the better. Companies are more likely to help you if you report the problem promptly, rather than waiting until it’s outside of the warranty period.
Know What You Want and Ask for It
Before calling customer service, take a moment to think about what you want to achieve. Be clear about your goals and don’t be afraid to ask for what you want. Companies want to keep their customers happy, and they may be willing to offer more than you expect.
The Art of Asking
Don’t assume that companies won’t offer you a deal or discount. Ask about coupons, promotions, or free services. Even if you’re not looking for monetary support, asking for troubleshooting help can save you time and frustration.
Remember, Customer Service Reps Are on Your Side
Most customer service representatives genuinely want to help. They’re not trying to ruin your day or annoy you. By being prepared, respectful, and clear about what you want, you can get better results and build a positive relationship with the company.
By following these 5 essential principles, you can unlock the secrets of customer service and get what you want from companies. Remember, it’s all about being prepared, knowing what you want, and asking for it.
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