She Strengthens

The Underrated Value of Behind-the-Scenes Work

As a graduate student, I’ve had my fair share of part-time jobs to balance with academic responsibilities. From research positions to restaurant gigs, babysitting, and on-campus jobs, each role has its pros and cons. But there’s one type of job that often gets overlooked: the humble front desk position.

Beyond the Surface Level

People often view front desk work as menial, assuming it’s just a matter of answering phones and greeting visitors. But the reality is that these roles require a unique set of skills, from multitasking to problem-solving, and even crisis management. As the first point of contact, front desk employees are responsible for setting the tone for an organization, making them crucial to its success.

Embracing Anonymity

At first, I felt undervalued in my front desk role, especially when others would dismiss it as “just” a desk job. But as I continued to work in this capacity, I realized the beauty of being behind the scenes. I could make mistakes without causing a stir, and contribute to the organization without seeking validation. I learned to read people quickly, accept criticism with grace, and optimize systems for efficiency.

Four Crucial Lessons Learned

My time as a front desk employee has taught me valuable lessons that extend beyond the job itself:

1. Leverage Your Network

Your boss may not be a CEO, but they can still offer valuable insights and connections. Don’t underestimate the power of building relationships with your supervisors and colleagues.

2. Be Prepared for Anything

Front desk jobs often come with minimal supervision, so it’s essential to stay on your toes. Whether it’s a surprise visit from a VIP or an unexpected crisis, being prepared will serve you well.

3. Show Appreciation for Unsung Heroes

The caterers, housekeepers, and security guards may not be in the spotlight, but they’re essential to the smooth operation of an organization. Treat them with kindness and respect, and you’ll reap the benefits of having allies in the workplace.

4. Make the Most of Downtime

Idle time can be a productivity killer, but it can also be an opportunity to improve yourself or your bank account. Use this time to read, pay bills, or work on side projects that bring you fulfillment.

By recognizing the value of behind-the-scenes work, we can shift our perspective on what it means to be successful. It’s not just about the flashy job titles or high salaries; it’s about the quiet, unassuming work that keeps organizations running smoothly.